Homezoro
Practical products designed to make everyday life easier.
Refund & Returns Policy
Returns
We want you to be happy with your Homezoro purchase.
If you are not satisfied with your order, please contact us before returning an item so that we can provide the appropriate instructions.
For eligible purchases, customers may have the right to cancel or return an order in accordance with applicable UK consumer protection laws.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at:
Please include your order number and, where appropriate, clear photographs or video showing the issue.
We will review the situation and work with you to find an appropriate solution.
Change of Mind
If you change your mind about a purchase, your return and cancellation rights may depend on the type of product and applicable UK consumer law.
Please contact us before sending anything back.
Refunds
Once an approved return or refund has been reviewed, we will notify you of the outcome.
Approved refunds will normally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider.
Non-Returnable Items
Certain products may not be eligible for return where permitted by law, including products that are personalised, customised, or otherwise exempt under applicable consumer regulations.
Contact Us
For questions regarding returns or refunds, contact:
We aim to respond within 24–48 hours.
Last updated: August 2026