Terms & Conditions

1. Introduction

Welcome to Homezoro. These Terms & Conditions govern your use of the Homezoro website and any purchases made through our online store.

By accessing our website, creating an order or purchasing a product, you agree to follow these Terms & Conditions. Please read them carefully before using our website or completing a purchase.

These terms are intended to provide clear information about our products, orders, payments, delivery, returns, website use and other important matters relating to shopping with Homezoro.

For information about how we collect and use personal information, please see our Privacy Policy.

2. About Homezoro

Homezoro is an online retail store offering practical products for the home, kitchen, organisation, cleaning and everyday lifestyle.

We aim to provide useful products, clear information and a straightforward online shopping experience.

We may update product information, pricing, availability, website content and these Terms & Conditions when necessary. Any updated version will be published on this page.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on our website are accurate and up to date.

However, there may be minor differences between products shown online and the item received. For example, colours may appear slightly different depending on your screen or device, and packaging, dimensions or other non-essential details may vary.

Product availability can change without notice. If a product becomes unavailable after an order has been placed, we will contact you where appropriate and explain the available options.

Nothing in this section affects your statutory rights relating to faulty, incorrect or misdescribed products.

4. Orders and Order Acceptance

When you place an order through Homezoro, you are submitting a request to purchase the selected products.

After an order is submitted, you may receive an email confirming that we have received your order. An order confirmation confirms receipt of your order but does not necessarily mean that the order has been accepted.

We reserve the right to cancel or refuse an order in appropriate circumstances, including:

  • Product availability problems
  • Incorrect pricing or product information
  • Suspected fraudulent or unlawful activity
  • Payment issues
  • Technical errors
  • Other exceptional circumstances

If we cancel an order after payment has been received, any applicable refund will be processed using the appropriate payment method.

5. Prices and Payment

Product prices on the Homezoro website are displayed in GBP (£) unless otherwise stated.

We may change prices, offers or product availability at any time. Changes to pricing will not affect an order that has already been accepted, except where permitted or required by applicable law.

Payment must be successfully completed before an order can be processed.

You are responsible for providing accurate payment and billing information. If a payment cannot be completed or is declined, your order may not be processed until the payment issue has been resolved.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on the relevant product page or our UK Shipping & Delivery Policy.

Delivery times are estimates and may vary depending on the product, fulfilment arrangements, destination, courier and circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information, including their name, address and postcode.

For full information about UK delivery times, shipping costs, tracking and delayed or damaged orders, please see our UK Shipping & Delivery Policy.

7. Cancellations, Returns and Refunds

Information about order cancellations, returns, refunds, faulty products and incorrect items is provided in our Returns & Refunds Policy.

If you wish to return an item or request a refund, please follow the process explained in that policy rather than returning an item without contacting us first.

Nothing in these Terms & Conditions or our Returns & Refunds Policy is intended to remove or restrict any statutory rights you may have as a consumer under applicable UK law.

8. Damaged, Incorrect or Faulty Items

If your order arrives damaged, incorrect or faulty, please contact our support team as soon as reasonably possible.

Email: support@homezoro.shop

Please include your order number and, where appropriate, photographs or other relevant information that may help us investigate the issue.

Depending on the circumstances and applicable law, the appropriate resolution may include a replacement, refund or another available remedy.

Please contact us before returning an affected item, as we may need to provide specific instructions.

9. Website Use

You may use the Homezoro website for lawful shopping and personal purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorised access to the website or its systems
  • Interfere with the normal operation or security of the website
  • Introduce malicious software or harmful code
  • Copy or misuse website content
  • Use the website in a way that could damage Homezoro or its customers

We reserve the right to restrict or suspend access where we reasonably believe that the website is being misused or used in violation of these terms.

10. Intellectual Property

Unless otherwise stated, content available on the Homezoro website, including text, logos, graphics, product images, page designs and other materials, belongs to Homezoro or the relevant rights holder.

You may view and use website content for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, publish or commercially use Homezoro content without appropriate permission, unless permitted by law.

11. Third-Party Services and Links

Homezoro may use third-party services to support areas of the website, including payment processing, fulfilment, delivery, analytics or other online services.

Our website may also contain links to external websites or services.

Third-party websites operate under their own terms, conditions and privacy policies. Homezoro is not responsible for the content, availability, security or policies of external websites that we do not control.

Where appropriate, customers should review the terms and policies of third-party services before using them.

12. Privacy and Personal Information

We take the privacy of our customers seriously.

Personal information provided when using the Homezoro website or placing an order may be processed as described in our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored and handled in connection with our website and services.

Please review the Privacy Policy for further information about your personal data and privacy rights.

13. Limitation of Liability

We take reasonable steps to maintain our website, process orders and provide our services properly.

However, we are not responsible for circumstances outside our reasonable control, including certain delivery delays, courier disruptions, technical interruptions, communication failures or other unexpected events.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable UK law.

Nothing in these terms is intended to restrict your statutory consumer rights.

14. Events Outside Our Reasonable Control

Some circumstances may prevent or delay us from fulfilling our obligations as expected.

These may include severe weather, courier or postal disruption, supplier delays, technical problems, public emergencies, changes in law, or other events that are outside our reasonable control.

Where such circumstances affect an order or service, we will aim to take reasonable steps to minimise the impact and communicate important information where appropriate.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, legal requirements or operating procedures.

The latest version will always be published on this page.

You should review this page periodically to remain aware of any changes.

Where appropriate, significant changes may be communicated through our website or other suitable channels.

16. Governing Law

These Terms & Conditions are intended to operate in accordance with applicable UK law.

Nothing in these terms removes or restricts consumer rights that cannot legally be excluded.

If you have a concern about an order or our services, we encourage you to contact us first so that we can try to resolve the matter.

17. Related Policies

For additional information about shopping with Homezoro, please see:

18. Contact Us

If you have any questions about these Terms & Conditions, your order or our services, please contact us:

Email: support@homezoro.shop

We aim to respond to customer enquiries within 24–48 hours.

Homezoro
Better products. Easier living. Happier homes.