Privacy policy

11. Introduction

At Homezoro, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect when you visit or use our website, place an order, or contact us. It also explains how we use, protect and retain your information, the circumstances in which it may be shared, and the choices and rights available to you.

2. Personal Information We Collect

Depending on how you use our website and services, we may collect information such as:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number, where provided
  • Order and transaction information
  • Information you provide when contacting our customer support team
  • Information relating to your website activity

We may also collect certain technical information automatically when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

3. How We Use Your Personal Information

We may use personal information to:

  • Process and fulfil orders
  • Process or facilitate payments
  • Communicate with you about your orders
  • Provide customer support
  • Respond to questions and enquiries
  • Maintain and improve our website, products and services
  • Help detect, prevent and investigate fraud, misuse or security issues
  • Meet legal, accounting or regulatory requirements
  • Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

Where required, we will identify the appropriate lawful basis for processing your personal information under applicable data protection law.

4. Payment Information

Payments may be processed through third-party payment providers.

Homezoro does not intentionally store complete payment card details, such as full card numbers or security codes, on its own systems.

Payment providers may collect and process payment information according to their own privacy policies, terms and applicable security requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, improve the shopping experience, understand website usage and, where permitted, support analytics or marketing activities.

Some cookies may be provided by third-party services used by our website.

Where required, we will request consent before using non-essential cookies or similar technologies. You may also be able to manage certain cookie preferences through our website’s cookie settings or your browser.

For more information about cookies and consent, please refer to the cookie controls and information provided on our website.

6. Third-Party Services and Data Sharing

We may use trusted third-party service providers to help operate Homezoro and provide our services.

These may include:

  • Payment providers
  • Website hosting providers
  • Analytics services
  • Marketing and communication services
  • Delivery, shipping or fulfilment partners
  • Website security and technical service providers

Where appropriate, these providers may process personal information on our behalf and only as necessary to provide their services or as otherwise permitted by applicable law.

We may also disclose personal information where necessary to comply with legal obligations, protect our rights, prevent fraud or misuse, or protect the security of our website and customers.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on the type of information, why we collected it, our business requirements and any legal, accounting or regulatory obligations that apply to us.

When personal information is no longer required, we may securely delete or otherwise dispose of it in accordance with applicable requirements.

9. Your Privacy and Data Protection Rights

Depending on applicable data protection law and the circumstances of the processing, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Request restriction of certain processing
  • Object to certain types of processing
  • Withdraw consent where processing is based on consent

You may contact us to exercise an applicable privacy or data protection right.

These rights may be subject to certain legal conditions and exceptions.

10. Marketing Communications

If you choose to subscribe to Homezoro marketing communications, we may send you information about new products, special offers, promotions and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant email or by contacting us.

Where required by law, we will obtain the appropriate consent before sending certain types of marketing communications.

11. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.

Any changes will be published on this page with an updated version of the policy.

We recommend checking this page periodically to stay informed about how Homezoro handles personal information.

13. Related Policies

For more information about how Homezoro operates, you may also wish to review our:

14. Contact Us

If you have any questions about this Privacy Policy, how we use personal information, or how to exercise an applicable privacy right, please contact us:

Email: support@homezoro.shop

Homezoro
Better products. Easier living. Happier homes.