Homezoro
Practical products designed to make everyday life easier.
Refund & Returns Policy
At Homezoro, we want you to be happy with your purchase. If you have a problem with your order or simply change your mind, please contact us and we will help you understand the available options.
1. Your Right to Cancel
For most products purchased online, UK consumers have a legal right to cancel their order without giving a reason.
You normally have 14 days from the day after you receive your goods to tell us that you wish to cancel your purchase.
After notifying us, you normally have a further 14 days to return the goods.
These cancellation rights are subject to applicable legal exceptions.
2. How to Request a Return or Cancellation
Before returning an item, please contact us at:
Please include:
- Your full name
- Order number
- Product name
- Reason for contacting us, if applicable
- Photographs or other evidence if the product is damaged, faulty or incorrect
We will then provide the appropriate return instructions.
Please do not send an item to an address provided by a supplier or third party unless we have specifically instructed you to do so.
3. Items That Are Faulty, Damaged or Incorrect
If your item arrives faulty, damaged or significantly different from the product description, please contact us as soon as possible.
We may ask you to provide photographs or other information to help us investigate the issue.
Where you have a legal right to a refund, repair or replacement, we will handle the matter in accordance with applicable UK consumer law.
You should not be responsible for reasonable return costs where the goods are faulty, incorrect or otherwise do not conform to the contract, where applicable.
4. Change of Mind Returns
If you simply change your mind about your purchase, you may have the statutory cancellation rights described above.
Returned items should be handled with reasonable care and returned within the applicable cancellation period.
Where permitted by law, a refund may be reduced if the value of the goods has been diminished because they were handled beyond what would reasonably be allowed in a shop.
5. Refunds
Once a valid cancellation has been completed and the returned goods have been received, or where applicable you provide evidence that they have been sent back, we will process the refund in accordance with applicable UK law.
Where a refund is due, we will normally refund the payment using the original payment method.
For eligible online cancellations, refunds are generally made within 14 days of receiving the returned goods or appropriate evidence of return, subject to applicable legal requirements.
6. Original Delivery Costs
Where a customer exercises a statutory cancellation right, the cost of standard delivery will generally be refundable where required by applicable law.
If you selected a more expensive delivery option, we may only be required to refund the cost of the least expensive standard delivery option offered.
7. Non-Returnable or Excluded Items
Certain products may be excluded from statutory cancellation rights or may have specific return conditions under applicable law.
For example, this can include certain personalised products, products that deteriorate quickly, or sealed products that cannot be returned for health or hygiene reasons once unsealed.
Where an exception applies, the relevant information will be communicated to the customer where required.
8. Returns After the Statutory Cancellation Period
If you contact us after the applicable statutory cancellation period has ended, we may still be able to assist depending on the circumstances and the condition of the product.
However, this does not affect your separate statutory rights relating to faulty, unsafe, misdescribed or otherwise non-conforming goods.
9. Contact Us
If you have any questions about cancellations, returns or refunds, please contact us:
Please include your order number whenever possible so that we can assist you as quickly as possible.
Nothing in this Refund & Returns Policy is intended to remove or restrict any statutory rights you have under applicable UK consumer law.
Homezoro
Better products. Easier living. Happier homes.